> For the complete documentation index, see [llms.txt](https://voltx-1.gitbook.io/voltx-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://voltx-1.gitbook.io/voltx-docs/troubleshoot/license-rejected-key-locked-to-another-device.md).

# License rejected: key locked to another device

Why it happens:

Your VoltX key is currently locked to another device’s hardware (HWID). Each key can only be active on one device at a time.

How to fix it:

1. In our Discord server, type the command: <mark style="color:orange;background-color:orange;">/resethwid</mark>
2. Follow the instructions from the bot.
3. Once the HWID is reset, use your VoltX key again on the new device.

<figure><img src="https://1207683776-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9PkKgHbnb9sZg4OKZWvd%2Fuploads%2FdnbeOkn7hMSxmKlofuMi%2FScreenshot%202026-06-30%20131050.png?alt=media&amp;token=f1cd01c7-cc9d-4f0f-b051-d2f02a301904" alt=""><figcaption></figcaption></figure>